Privacy Policy

Sports Clean Pty Ltd
ABN 33 002 794 845
Effective Date: 20 March 2026

1. Introduction

1.1 We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).

1.2 This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website and services.

2. What personal information we collect

2.1 The types of personal information we collect may include:

• identity details such as your name and contact details;
• delivery and billing address;
• payment and transaction details (processed via our payment providers);
• account login details (username and password);
• information about your use of our website, including IP address, browser type and pages visited; and
• any other information you choose to provide to us.

3. How we collect personal information

3.1 We may collect personal information when you:

• place an order or make a purchase;
• create an account on our website;
• subscribe to our mailing list or marketing communications;
• contact us by email, phone or through our website; or
• use or browse our website (including through cookies and similar technologies).

4. Cookies and analytics

4.1 We use cookies and similar technologies to improve your experience on our website, remember your preferences, and analyse website traffic.

4.2 You can control or disable cookies through your browser settings, but some parts of our website may not function properly if you do so.

5. Why we collect, use and disclose personal information

5.1 We may collect, use and disclose your personal information for the following purposes:

• to process and fulfil your orders, including delivery and payment;
• to create and manage your account;
• to communicate with you about your orders, enquiries or complaints;
• to send you marketing communications (where you have consented or where permitted by law);
• to operate, maintain and improve our website and services;
• to comply with legal obligations and resolve disputes; and
• for any other purposes you would reasonably expect, or as otherwise permitted or required by law.

6. Direct marketing

6.1 We may use your contact details to send you information about our products, services, promotions and offers that we think may be of interest to you.

6.2 You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us.

7. Disclosure of personal information

7.1 We may disclose your personal information to:

• our employees, contractors and service providers (such as payment processors, IT providers, delivery and logistics partners);
• professional advisers such as lawyers, accountants and insurers;
• regulatory authorities or law enforcement agencies where required or authorised by law; and
• any other third parties with your consent.

7.2 Some of the service providers we use may be located outside Australia. Where we disclose your personal information overseas, we will take reasonable steps to ensure that the recipient handles your information in accordance with this Privacy Policy and applicable laws.

8. Data security

8.1 We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

8.2 However, no method of transmission or storage is completely secure. You use our website and provide personal information at your own risk.

9. Retention of personal information

9.1 We retain personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by law.

9.2 When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

10. Access and correction

10.1 You may request access to the personal information we hold about you by contacting us using the details below.

10.2 We will respond within a reasonable time and give you access unless we are entitled to refuse under the Privacy Act.

10.3 If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to correct it.

11. Complaints

11.1 If you have a complaint about how we have handled your personal information, please contact us using the details below.

11.2 We will investigate your complaint and respond within a reasonable time.

11.3 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this Privacy Policy

12.1 We may update this Privacy Policy from time to time. The updated version will be published on our website and will take effect when posted.

13. Contact us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Sports Clean Pty Ltd
ABN 33 002 794 845
Email: info@sportsclean.com.au
Address: Unit 6/5 Hudson Ave, Castle Hill, NSW, Australia, 2154