Shipping & Delivery Policy

Sports Clean Pty Ltd
ABN 33 002 794 845
Effective Date: 20 March 2026

1. Overview

1.1 This policy sets out our terms for shipping and delivery of products purchased through our website.

2. Shipping destinations

2.1 We currently ship to all Australian states and territories.

2.2 Delivery to remote or regional areas may take longer than metro areas and may incur additional shipping fees.

2.3 Some remote locations may not be serviced by standard carriers. We will notify you if your delivery address falls into this category.

2.4 We do not currently offer international shipping.

3. Shipping methods and fees

3.1 Available shipping methods and fees are displayed at checkout based on your delivery address and order value.

3.2 Shipping fees are non-refundable, except where required by law or where an order is cancelled before dispatch.

3.3 We may offer free shipping promotions from time to time, subject to minimum order values or other conditions as stated at the time of the promotion.

4. Processing times

4.1 Orders are usually processed within 1-2 business days after payment is received.

4.2 During busy periods such as public holidays or sales events, processing may take longer, and we will do our best to keep you informed of any delays.

4.3 Orders placed on weekends or public holidays will be processed on the next business day.

5. Delivery timeframes

1. Estimated delivery timeframes will be displayed at checkout and are calculated from the date of dispatch: 3-7 business days to metro areas; 5-10 business days to regional areas;

5.2 These timeframes are estimates only and are not guaranteed. External factors such as carrier delays, public holidays, weather events and remote locations may affect delivery times.

5.3 We are not liable for delays caused by circumstances beyond our reasonable control.

6. Tracking

6.1 Where available, we will provide tracking details via email once your order has been dispatched.

6.2 You are responsible for monitoring the tracking information and contacting the carrier or us if there are issues with delivery.

6.3 Tracking information may take 24-48 hours to update after dispatch.

7. Delivery address and authority to leave

7.1 You are responsible for providing a complete and accurate delivery address at the time of ordering. We are not liable for loss, delay or additional costs where the address provided is incorrect or incomplete.

7.2 We recommend that you provide a secure delivery address where someone can receive the parcel, or nominate alternative delivery instructions such as a safe place or collection point.

8. Failed delivery attempts

8.1 If the carrier is unable to deliver your order, they will usually leave a card with instructions on how to arrange re-delivery or collection from a local depot or post office.

8.2 If the parcel is not collected within the specified timeframe (usually 10-14 days), it may be returned to us. In such cases, you may be responsible for any re-shipping costs to re-send the order.

9. Risk and title

9.1 Risk in the products passes to you on delivery to the address you provide

9.2 Title to the products passes to you once we have received full payment.

10. Lost or damaged parcels

10.1 If your order is significantly delayed, appears lost in transit, or arrives damaged, please contact us as soon as possible so we can investigate with the carrier.

10.2 We will work with the carrier to locate your order and, where appropriate, arrange a replacement or refund in accordance with your rights under the Australian Consumer Law.

10.3 Claims for lost or damaged parcels must be made within 30 days of the estimated delivery date.

11. Incorrect or incomplete orders

11.1 Please inspect your order upon receipt. If you receive incorrect or incomplete items, contact us within 7 days with your order details and photos (if applicable).

11.2 We will arrange to send the correct or missing items at no additional cost to you or provide a refund where appropriate.

12. Multiple delivery addresses

12.1 If you wish to send items to multiple delivery addresses, you will need to place separate orders for each address.

13. Order changes after dispatch

13.1 Once an order has been dispatched, we are unable to change the delivery address or cancel the order.

13.2 If you need to make changes, please contact the carrier directly using the tracking information provided, or wait until the order is delivered and return it in accordance with our Refunds and Returns Policy.

14. Contact us

If you have any questions about shipping and delivery, please contact:

Sports Clean Pty Ltd
ABN 33 002 794 845
Email: info@sportsclean.com.au
Address: Unit 6/ 5 Hudson Ave, Castle Hill, NSW, Australia, 2154