Refunds & Returns Policy

Sports Clean Pty Ltd
ABN 33 002 794 845
Effective Date: 20 March 2026

1. Overview

1.1 We want you to be satisfied with your purchase. This policy sets out how we handle returns, refunds and exchanges.

1.2 Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law (ACL).

2. Consumer guarantees

2.1 Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

2.2 You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

3. Change of mind returns

3.1 In addition to your rights under the ACL, we offer change-of-mind returns on selected products, subject to the conditions below.

3.2 To be eligible for a change-of-mind return, the product must:

• be returned within 30 days of purchase;
• be unused, in its original packaging and in a resalable condition; and
• be accompanied by proof of purchase.

3.3 We do not offer change-of-mind returns on sale items, clearance products, personalised or customised items, or products that have been opened or used.

4. Faulty or damaged products

4.1 If you believe a product is faulty, damaged or not as described, please contact us as soon as possible with your order details and a description of the issue.

4.2 We may ask you to provide photos or return the product for assessment.

4.3 If the product is found to have a major failure under the ACL, you may choose a refund or replacement. For minor problems, we may choose to repair, replace or refund.

5. Process for returns

5.1 To request a return, please contact us at the email address below with your order number, details of the product and reason for return.

5.2 We will provide instructions on how to return the product, including any return authorisation number (if applicable).

5.3 Please do not send products back to us until your return has been approved.

6. Return shipping costs

6.1 Where the product is faulty, damaged or not as described, we will cover reasonable return shipping costs or provide a prepaid return label.

6.2 For change-of-mind returns, you are responsible for the cost of return shipping, unless otherwise specified.

6.3 We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged in transit back to us.

7. Refunds

7.1 If your return is approved, we will process your refund to the original payment method, unless otherwise agreed.

7.2 Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

7.3 We do not refund any original shipping charges for change-of-mind returns, unless required by law.

8. Exchanges

8.1 Where available, we may offer an exchange for a different size, colour or product of equal or greater value.

8.2 If the requested item is not available or is of lower value, we will provide a refund or store credit (as agreed).

9. Inspection of returned items

9.1 All returned items will be inspected upon receipt.

9.2 We reserve the right to refuse a refund or exchange if the item does not meet the return conditions set out in this policy, or if we reasonably believe the item has been damaged by misuse or abuse.

10. Non-returnable items

10.1 For health and safety reasons, we cannot accept returns on certain items once opened or used, including but not limited to hygiene products and perishable goods.

11. Cancellations

11.1 You may cancel your order before it has been dispatched by contacting us immediately.

11.2 If your order has already been dispatched, you may return it in accordance with this policy once received.

12. Contact us

For questions about this policy or to request a return, please contact:

Sports Clean Pty Ltd
ABN 33 002 794 845
Email: info@sportsclean.com.au
address: Unit 6/ 5 Hudson Ave, Castle Hill, NSW, Australia, 2154